A tile supplier is useful when it can make the product and delivery assumptions visible. The lowest carton price may not be the lowest project cost if the supplier cannot confirm batch, coverage, lead time, freight responsibility or replacement stock. Compare suppliers against the same written brief.
Request the exact product code, dimensions, finish, carton coverage, batch information, care sheet and any available technical documents. Check whether the sample is representative of current stock and whether a substitute would change the colour, thickness or performance.
| Supply point | What to record |
|---|---|
| Availability | Current stock, lead time, production batch and reservation period |
| Quantity | Carton coverage, layout allowance, breakage and spare stock |
| Freight | Delivery address, unloading, damage reporting and insurance boundary |
| Aftercare | Returns, warranty, replacement route and care instructions |
Send every supplier the same drawings, area schedule, tile code, finish direction, destination and target date. Ask for product, freight, tax and exclusions as separate lines. If a quote changes the format or assumes a different carton coverage, recalculate before choosing.
Save the approved sample, invoice, batch labels, delivery photographs and spare cartons. Those records make it possible to identify the right product if a cracked or stained piece needs replacing later.
Not necessarily. Freight, minimum quantities, storage, breakage and replacement risk can change the total project cost.
At minimum, the exact product identity, dimensions, coverage, current availability, delivery scope, care information and written exclusions.
Photograph the delivery and labels immediately, isolate damaged pieces and follow the agreed reporting and replacement process.
Evidence boundary: Exact product suitability, Australian requirements, pricing and installation responsibility depend on the selected system and project. Check current manufacturer documents and obtain advice from the relevant Australian building professional before approval.
Send the project schedule, tile codes, quantities, destination and delivery requirements through the Forge contact page.
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